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FAQs

shipping

where does saint new york ship?

we currently ship to anywhere in the united states. unfortunately we do not ship internationally at this time.

what shipping options does saint new york offer?

we ship using usps. depending on the size of your order, at checkout you can choose between ground shipping (normally 5-7 business days), priority shipping (normally 1-3 business days), or free shipping if your order is more than $35.

when does my order qualify for free shipping?

your order qualifies for free standard shipping if it's over $35.

when will my order ship?

once we receive your order (which happens as soon as you click submit), processing takes 1 to 2 business days (and orders placed after 1pm et are processed the next business day). you’ll get an email with a tracking number as soon as your package ships, and you can follow ups on their route to deliver it to you.

can i track my order?

yes, absolutely. as soon as your order ships out, you will be emailed a USPS tracking number.

returns and exchanges

what’s your return policy?

if, within 7 days of the ship date you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value (your shipping charges are not refundable).

in order to cover restocking and shipping costs, we will deduct $6 from your return refund. we can only issue a refund to the payment method used for your original purchase.

email us at info@saintnewyork.com and we'll help you place the return.

when will i receive my refund?

once an item is received and processed at our warehouse, the refund amount can take up to 1 week to appear on your credit card, depending on your bank.

how do i place a return or exchange?

we're sorry if you don't enjoy your saint new york product. to return an item, please reach out to info@saintnewyork.com with your order number and we’ll email you a return label that you can use to send back your item/s.

payments

what forms of payment do you accept?

saint new york accepts payment through shopify to insure secure transactions for our customers. shopify accepts major credit cards, including mastercard, visa, discover, american express and apple pay.

promo codes

can i use multiple promo codes for one order?

you cannot use more than one promo code per order.

the product

how can i find out more information about a product?

please check the product page with more information on the formula, the ingredients and the scent. if you have any other questions or comments, send us an email at info@saintnewyork.com. we'd love to hear from you.

how is the formula unique?

we have taken a lot of time and care in developing a clean effective formula with as few ingredients as possible. in fact, we have far fewer ingredients than most other competing deodorants. what you put on your skin is absorbed into your body. the fewer ingredients to absorb the better.

what are clean ingredients?

CAPRYLIC/CAPRIC TRIGLYCERIDE, STEARYL ALCOHOL, HYDROGENATED RICINUS COMMUNIS (CASTOR) SEED OIL, POLYGLYCERYL-3 BEESWAX, FRAGRANCE (PARFUM), SILICA, ALPHA-GLUCAN OLIGOSACCHARIDE, SODIUM USNATE

what can i expect when i use a clean formula?

using a clean formula with fewer ingredients should be a seamless transition. occasionally there can be a short transition as your body adjusts to not being exposed to toxins found in other deodorants. this kind of adjustment is normal.

what about the scent?

the scent is unique to fresh and flexible enough to be worn everyday. it is a proprietary mix of citrus, florals and spice that is intended to last long into the day.

do you offer samples?

unfortunately, we do not offer product samples at this time.

do you test on animals?

no, we are a cruelty free brand.

application

what is so hard about putting deodorant on?

it is not hard, but there are common mistakes that are made. it is important that your underarms are thoroughly dried before application. any moisture can reduce the effectiveness of the product. also, allowing the surface of the formula to warm against your skin briefly can make for more effective application and coverage.

sustainability

is the packaging recyclable?

yes the packaging is recyclable. the tube, cap and inner components are made of pet plastic and recyclable in most communities. the rubber sole is made of tpr plastic and is recyclable in some areas. please consult your local recycling regulations.

other questions

what is the best way to be in contact with saint new york?

if you have any comments or further questions that are not answered here, please feel free to email us at info@saintnewyork.com.